Guest Experience Concierge

esacareers; Ontario (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition

Vision Insurance

401(k) Savings Plan

Employee EAP

Discount Programs

Job summary

ESA Management, LLC in California is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments according to company guidelines.

The GSR will maintain a clean front desk, promote the ESA service culture, and support breakfast display setup. Multitasking and guest-focused communication are essential.

Weekly pay and a friendly work environment are offered, with opportunities to learn and cross-train across hotel operations.

Qualifications

• High School Diploma or GED required; related training is a plus.
• Ability to communicate in English and handle guest requests.
• Experience with front desk operations and payment processing preferred.

Responsibilities

• Assist guests, answer phones, check-in/out, and collect payments.
• Resolve guest issues through the Make it Right process with courtesy.
• Process reservations, registrations, and departures per guidelines.
• Maintain front desk area and breakfast display; ensure cleanliness.
• Cross-train in housekeeping and laundry as needed.

Skills

English proficiency

PMS proficiency

Cash handling

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC in California is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments according to company guidelines.

The GSR will maintain a clean front desk, promote the ESA service culture, and support breakfast display setup. Multitasking and guest-focused communication are essential.

Weekly pay and a friendly work environment are offered, with opportunities to learn and cross-train across hotel operations.