Guest Experience Concierge

Gun Lake Casino, Inc.; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Gun Lake Casino, Inc. seeks a Guest Relations Representative to be the first point of contact for guests, delivering outstanding service and a memorable visit on the resort floor.

You will handle inquiries, upsell hotel and dining options, coordinate reservations, and provide directions and information about amenities.

This role requires 21+, a high school diploma or GED, and customer service experience; gaming license eligibility is required.

Qualifications

• Must be 21+ years of age and able to obtain a gaming license.
• High School Diploma or GED required.
• Six months of customer service or call center experience preferred.
• Experience in gaming or hospitality is a plus.
• Ability to communicate clearly and professionally.

Responsibilities

• Interact with guests in a friendly and courteous manner.
• Handle guest inquiries and resolve issues with professionalism.
• Inform guests about dining, entertainment, and resort amenities.
• Assist guests with reservations and scheduling.
• Answer calls on a multi-line system and route to the proper department.
• Maintain accurate records of guest interactions.

Skills

Customer service

Call center

Education

High School Diploma or GED

Job description

Gun Lake Casino, Inc. seeks a Guest Relations Representative to be the first point of contact for guests, delivering outstanding service and a memorable visit on the resort floor.

You will handle inquiries, upsell hotel and dining options, coordinate reservations, and provide directions and information about amenities.

This role requires 21+, a high school diploma or GED, and customer service experience; gaming license eligibility is required.