Guest Experience Ambassador

Gun Lake Tribe; Northern (KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Gun Lake Casino Resort is seeking an Ambassador/Greeter to warmly welcome guests, verify entry, and assist with ticketing for pools and events at the Wawyé Oasis. The role involves managing guest flow, supporting various events, and helping guests obtain eTix at kiosks.

You will interact with guests professionally, address inquiries, and assist fellow team members to ensure smooth operations. The position requires 18+ years old, strong customer service skills, and familiarity with ticketing

Qualifications

• Must be 18+ years old.
• Experience in a customer service or hospitality role.
• Familiarity with electronic ticketing systems and kiosks preferred.
• Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.

Responsibilities

• Greet guests on arrival and verify entry to pools and venue.
• Manage guest flow and assist with ticketing and entry for events.
• Assist with setup and breakdown of event areas as needed.
• Address guest inquiries about events with accurate information.
• Maintain a welcoming, professional service and respond to emergencies as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Professional appearance

Education

High school diploma or GED

Tools

Ticketing kiosks

Electronic ticketing systems

Job description

Gun Lake Casino Resort is seeking an Ambassador/Greeter to warmly welcome guests, verify entry, and assist with ticketing for pools and events at the Wawyé Oasis. The role involves managing guest flow, supporting various events, and helping guests obtain eTix at kiosks.

You will interact with guests professionally, address inquiries, and assist fellow team members to ensure smooth operations. The position requires 18+ years old, strong customer service skills, and familiarity with ticketing