Guest Experience Ambassador - Luxury Resort Front Desk

Gun Lake Casino Resort; Michigan; On-site; USD 29,000 - 42,000; Full time

Job summary

Gun Lake Casino Resort seeks a Front Desk Agent to serve as the first point of contact for guests, ensuring a swift check-in/out and professional handling of inquiries. The role requires a polished appearance, clear communication, and a friendly, guest-focused demeanor.

Responsibilities include booking and updating reservations, coordinating with other departments, and resolving issues while protecting guest information and adhering to policies.

Qualifications

• Must have strong guest service focus and professional communication skills.
• Experience with hotel front desk operations and basic transactions is preferred.
• Ability to handle multiple tasks in a fast-paced environment with accuracy.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out.
• Manage reservations, updates, and walk-ins with accuracy.
• Coordinate with housekeeping, maintenance, and restaurant services to fulfill requests.
• Address and resolve guest issues promptly and professionally, escalating when needed.
• Maintain pass-down logs of guest interactions and incidents.

Skills

Guest service

Communication

Conflict resolution

Multitasking

Professional appearance

Education

High school diploma or GED

Some college preferred

Tools

Hotel management software

Job description

Gun Lake Casino Resort seeks a Front Desk Agent to serve as the first point of contact for guests, ensuring a swift check-in/out and professional handling of inquiries. The role requires a polished appearance, clear communication, and a friendly, guest-focused demeanor.

Responsibilities include booking and updating reservations, coordinating with other departments, and resolving issues while protecting guest information and adhering to policies.