Premium Casino Guest Experience Ambassador

Gun Lake Tribe; Northern (KY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Gun Lake Casino Resort in Wayland, MI is seeking a Guest Service Ambassador to deliver Four Diamond Service to guests on the casino floor and in the service areas.

You will handle paper fills, jackpots, currency exchanges, Rewards signups and ensure Title 31 compliance while safeguarding assets and following all policies.

Strong communication, cash handling skills and the ability to work flexible shifts, including nights and weekends, are essential.

Qualifications

• Must be 21+ years of age.
• High School diploma or GED required.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Provide Four Diamond Service to guests on the casino floor and service areas.
• Handle paper fills, jackpots, currency exchanges, and Rewards card signups.
• Maintain Title 31 procedures and safeguard assets.
• Balance funds and transactions, and inform shift management of any issues.
• Maintain clean, safe work areas and assist with guest accommodations as needed.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Education

High School diploma or GED

Tools

Point-of-sale system

Job description

Gun Lake Casino Resort in Wayland, MI is seeking a Guest Service Ambassador to deliver Four Diamond Service to guests on the casino floor and in the service areas.

You will handle paper fills, jackpots, currency exchanges, Rewards signups and ensure Title 31 compliance while safeguarding assets and following all policies.

Strong communication, cash handling skills and the ability to work flexible shifts, including nights and weekends, are essential.