Guest Experience Specialist - Four Diamond Service

Gun Lake Casino Resort; Michigan; On-site; USD 42,981,000 - 54,443,000; Full time

Job summary

Gun Lake Casino Resort is seeking a Guest Service Ambassador to deliver Four Diamond Standard Service to guests on the casino floor and in service areas. The role includes handling jackpots, paper fills, currency exchanges, Rewards signups, and safeguarding assets while following Title 31 procedures.

Candidates must be 21+ with a high school diploma or GED, strong math/money-handling skills, and excellent communication. Flexible scheduling is required in a dynamic casino environment.

Qualifications

• Must be 21+ years of age.
• Must possess a High School diploma or GED.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Basic math and money-handling skills.
• Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
• Working understanding of Title 31 requirements.
• Understand and practice Four Diamond Service standards and The Seven Grandfather Teachings.
• Understand and comply with all company and departmental rules, regulations, policies, and procedures.
• Ability to handle Guest opportunities in a positive and professional manner while demonstrating sound judgment and mature decision-making.
• Must be able to work a flexible schedule based on business needs, which includes days, evenings, weekends, and holidays.

Responsibilities

• Provide Four Diamond Standard service to guests on the casino floor and in service areas.
• Handle paper fills, jackpots, currency and coin exchange, and Rewards signups.
• Observe and safeguard assets and comply with Title 31 procedures.
• Maintain sign-in/out, vouchers, and asset controls per procedures.
• Inform shift management of any illegal gaming devices or activity and follow Responsible Gaming guidelines.
• Maintain a positive, professional demeanor when handling guest opportunities and requests.
• Keep work areas neat, clean, and safe on the casino floor.

Skills

Communication

Math & Money handling

Customer service

Education

High School diploma or GED

Job description

Gun Lake Casino Resort is seeking a Guest Service Ambassador to deliver Four Diamond Standard Service to guests on the casino floor and in service areas. The role includes handling jackpots, paper fills, currency exchanges, Rewards signups, and safeguarding assets while following Title 31 procedures.

Candidates must be 21+ with a high school diploma or GED, strong math/money-handling skills, and excellent communication. Flexible scheduling is required in a dynamic casino environment.