Guest Services Specialist – Front Desk & Reservations

Extended Stay America, Inc.; Charlotte (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC, operating Extended Stay America in Charlotte, NC, seeks a Guest Services Representative dedicated to delivering exceptional hospitality. You will assist guests, handle check-ins/outs, answer calls, and process payments following company guidelines while protecting safety and security standards.

You will maintain front desk organization, support breakfast display setup, and contribute to a positive guest experience through proactive service and clear communication.

Qualifications

• English proficiency to interact with guests, associates and vendors.
• Proficient operation of the property management system technology.
• Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure.
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

Responsibilities

• Assists guests with check-in and check-out and answer phones.
• Process reservations and payments per guidelines.
• Maintain front desk paperwork and ensure safety procedures are followed.
• Handle cash, credit card and city ledger balances.
• Set up breakfast display and keep areas clean and organized.
• Sell ESA value and convert inquiries into reservations.

Skills

English proficiency

PMS operation

Safety compliance

Routine reports

Arithmetic skills

Judgment

Guest issue resolution

Education

High School Diploma or GED

Job description

ESA Management, LLC, operating Extended Stay America in Charlotte, NC, seeks a Guest Services Representative dedicated to delivering exceptional hospitality. You will assist guests, handle check-ins/outs, answer calls, and process payments following company guidelines while protecting safety and security standards.

You will maintain front desk organization, support breakfast display setup, and contribute to a positive guest experience through proactive service and clear communication.