Guest Experience Concierge

Travel + Leisure Co.; Kapaa (HI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer at an–

401k with employer match (subject to =

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off / parental leave /holid

Job summary

Travel + Leisure Co. seeks a hospitality-focused guest services team member at our Hawaii resort. You will greet guests, assist with arrival and check-in, and help ensure an enjoyable stay while maintaining a professional appearance and cordial attitude.

Candidates should have at least one year of customer service experience and the ability to handle high guest demand. The role offers an hourly wage of $20.00 plus commissions; benefits apply for 30+ hours.

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.

Responsibilities

• Greet and serve resort guests during their stay by making it easier and more enjoyable to arrive, check-in and stay at the property.
• Maintain a professional appearance and cordial attitude towards all guests and employees.
• Provides services to the guest personally or refers requests to the appropriate department manager.
• May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.

Skills

Customer service

Professional appearance

People oriented

Education

High School diploma or equivalent

Job description

Travel + Leisure Co. seeks a hospitality-focused guest services team member at our Hawaii resort. You will greet guests, assist with arrival and check-in, and help ensure an enjoyable stay while maintaining a professional appearance and cordial attitude.

Candidates should have at least one year of customer service experience and the ability to handle high guest demand. The role offers an hourly wage of $20.00 plus commissions; benefits apply for 30+ hours.