Hotel Concierge – Guest Experience (Waikiki)

Go Tours Hawaii; Honolulu (HI); On-site; USD 36,000 - 76,000; Full time

Benefits offered by this job

Hourly vs. commission

Comprehensive sales training

Growth opportunities

Free and discounted tours

Aloha spirit team

Job summary

Hawaii Tours is hiring three full-time concierge positions at luxury Waikiki resort desks. You will welcome guests, book tours, arrange transportation and create day-by-day plans to ensure memorable stays.

This role offers uncapped commission or hourly pay plus tips, comprehensive sales training, and opportunities to advance to senior desk or leadership roles, with a friendly aloha culture. Weekend and holiday shifts required; strong guest service skills and a polished appearance preferred.

Qualifications

• High school diploma or GED.
• 2+ years in customer service.
• Strong verbal communication and guest relations.
• Sales-driven with commission earnings mindset.
• Polished, reliable and punctual.
• Willingness to learn and adapt in a luxury resort setting.

Responsibilities

• Welcome guests at resort concierge desks with a consultative approach.
• Learn guest interests and recommend tours and experiences.
• Promote and sell in-house tours and partner activities.
• Book outside activities and arrange transportation.
• Create day-by-day itineraries and provide local info.
• Maintain accurate booking records and follow up on requests.
• Uphold a polished presence reflecting partner resorts.

Skills

Customer service

Verbal communication

Sales orientation

Multitasking

Professional appearance

Punctuality

Coachable

Learn quickly

Bilingual Japanese

Education

High school diploma or GED

Job description

Location: Waikiki, Honolulu, HI – concierge desks at luxury Waikiki resorts

Job Highlights

• Uncapped commission – no ceiling on what a strong concierge can earn
• Guest-facing concierge desks inside some of Waikiki’s most iconic luxury resorts
• Sell the tours we own and operate, plus our preferred partner activities
• Full sales training provided – we are willing to train the right person
• Free and discounted tours and activities for team members
• Join one of Hawaiʻi’s fastest-growing tour companies

Hawaii Tours is one of Hawaiʻi’s fastest-growing tour companies. We run the concierge desks atleading Waikiki resorts, where we help guests plan their stay and book the experiences that maketheir trip memorable.

We are looking for a customer-focused, results-driven Hotel Concierge to join our team. You willassist hotel guests with everything from booking tours and activities to restaurant reservations,transportation and full vacation planning – ensuring a smooth experience from the first hello tothe day of the tour.

We want a true concierge professional: someone sharp, polished and able to thrive in a fast-paced resort lobby, who can multitask while keeping every guest interaction warm and personal.

Responsibilities

• Welcome guests at your assigned resort concierge desk and engage them in a consultative, guest-first way
• Learn each guest’s interests and recommend tours, activities and experiences that fit their trip
• Actively promote and sell our in-house tours, owned and operated by Hawaii Tours, along with our preferred partner activities
• Book outside activities such as lūʻau, sunset sails, snorkel tours, helicopter tours and ziplines
• Make dinner reservations and arrange airport transfers and other transportation
• Help guests build day-by-day itineraries and make the most of their stay
• Provide directions, maps and local area information
• Clearly explain itineraries, pickup times, policies and booking details
• Process bookings accurately and keep booking records up to date
• Follow up on guest requests and resolve issues promptly
• Maintain a polished, professional presence that reflects the standards of our partner resorts
• Meet or exceed individual sales goals and work with leadership and teammates to support each location

Qualifications

Minimum qualifications

• High school diploma or GED
• At least 2 years of customer service experience
• Strong verbal communication and guest relations skills
• Sales-driven and motivated by commission-based earnings
• Sharp, organized and able to multitask in a fast-paced environment
• Professional, reliable and punctual
• Polished appearance suited to a luxury resort environment
• Coachable and eager to learn
• Familiarity with Hawaiʻi attractions, dining and activities, or willingness to learn quickly
• Ability to work weekends and holidays as needed

Preferred qualifications

• Concierge, tourism or hospitality experience – highly preferred, but we will train the rightcandidate
• Previous sales experience in a commission-based role
• Bilingual Japanese speakers are a huge plus; Korean is also a plus
• Passion for Hawaiʻi’s culture and for sharing the aloha spirit with visitors

Schedule

• This is a full-time position (40 hours per week)
• Morning and evening shifts at our Waikiki resort desks
• Weekends and holidays as needed

Compensation and Perks

• Hourly vs. commission, whichever is greater, plus tips
• Comprehensive sales and product training
• Ongoing coaching and clear paths to grow into senior desk and leadership roles
• Free and discounted tours and activities
• A fun, fast-growing team that embraces the aloha spirit

We are hiring for three (3) full-time concierge positions.

Join the Hawaii Tours team and share the aloha spirit with travelers from around the world