Guest Experience & Operations Coordinator

Travel + Leisure Co.; Hawaii; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Legal and identity theft plan

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a detail-oriented coordinator to support the operations team in our Hawaii properties. You will greet guests, handle tours and contracts, enter data into our CRS, and assist Sales, Marketing and HR as needed.

The role requires at least a high school diploma, one year of customer service and general office experience, plus proficiency with Word, Outlook and Excel. A strong accuracy mindset and ability to balance multiple tasks are essential.

Qualifications

• High School Diploma required.
• 1 year of customer service experience.
• 1 year of general office experience.
• Proficient in MS Word, Outlook and Excel.

Responsibilities

• Greet and qualify touring guests and manage contract-related questions.
• Provide exceptional guest service via phone and in person.
• Data entry into Central Reservations System / Epiphany and reconcile records.
• Support Sales, Marketing and HR teams as needed.

Skills

Customer service

General office experience

Office administration

Computer skills

Education

High School Diploma

Tools

CRS / EPNY system

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a detail-oriented coordinator to support the operations team in our Hawaii properties. You will greet guests, handle tours and contracts, enter data into our CRS, and assist Sales, Marketing and HR as needed.

The role requires at least a high school diploma, one year of customer service and general office experience, plus proficiency with Word, Outlook and Excel. A strong accuracy mindset and ability to balance multiple tasks are essential.