Guest Experience Concierge

Athena Hospitality Group; Jackson (MS); On-site; USD 19,286 - 26,174; Full time

Job summary

Athena Hospitality Group seeks a friendly Front Desk Associate to deliver outstanding guest service at our property in the United States. You will handle check-ins/check-outs, answer inquiries, and ensure a welcoming atmosphere for all guests.

The role requires strong communication, multitasking, and computer skills, with a focus on accurate records and collaborative teamwork to maintain guest satisfaction.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Experience in customer service, preferably in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using hotel management software.
• Excellent problem-solving and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage guest check-in and check-out processes efficiently.
• Answer phone calls and respond to inquiries regarding hotel services and reservations.
• Handle guest requests and complaints in a timely and professional manner.
• Maintain accurate records of guest information and transactions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and manage cash handling procedures.
• Provide information about local attractions, dining options, and hotel amenities.
• Assist with administrative tasks as needed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Athena Hospitality Group seeks a friendly Front Desk Associate to deliver outstanding guest service at our property in the United States. You will handle check-ins/check-outs, answer inquiries, and ensure a welcoming atmosphere for all guests.

The role requires strong communication, multitasking, and computer skills, with a focus on accurate records and collaborative teamwork to maintain guest satisfaction.