Guest Experience Specialist - Front Desk & Service

Athena McKay LLC; Chatham Township (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Athena Mckay LLC in Chatham, NJ is seeking a friendly Guest Service Associate to be the face of our team and create memorable experiences for every guest. You will welcome guests, respond to inquiries, and help with reservations or check-ins in a fast-paced front-of-house setting.

Ideal candidates bring customer service experience, excellent communication, and a positive, can-do attitude. Flexible shifts, including weekends and holidays, are a consideration for this role.

Qualifications

• Prior experience in customer service, hospitality, or guest-facing roles preferred.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving ability and a positive, can-do attitude.

Responsibilities

• Greet and welcome guests in a warm, professional, and timely manner.
• Respond to guest inquiries, concerns, and requests with accuracy and enthusiasm.
• Process transactions, reservations, or check-ins efficiently and accurately.
• Maintain a clean, organized, and inviting front-of-house environment.
• Collaborate with team members to ensure seamless guest experiences.
• Handle guest feedback and resolve complaints with professionalism and empathy.
• Uphold company standards and policies in all guest interactions.

Skills

Customer service

Hospitality

Guest-facing role

Communication

Tools

POS system

Job description

Athena Mckay LLC in Chatham, NJ is seeking a friendly Guest Service Associate to be the face of our team and create memorable experiences for every guest. You will welcome guests, respond to inquiries, and help with reservations or check-ins in a fast-paced front-of-house setting.

Ideal candidates bring customer service experience, excellent communication, and a positive, can-do attitude. Flexible shifts, including weekends and holidays, are a consideration for this role.