Guest Experience Concierge

RAINMAKER TEAM LLC; Hazelwood (OH); On-site; USD 26,000 - 35,000; Full time

Job summary

Hilton Garden Inn is seeking a friendly, energetic team member to warmly greet guests and assist with check-in and information needs. You will ensure accurate registrations, follow brand standards, and handle basic billing with professionalism.

The role emphasizes guest satisfaction, punctuality, and a neat appearance, contributing to a positive guest experience at our Hazelwood, OH location.

Qualifications

• Strong customer service and communication skills.
• Ability to handle money and basic billing.
• Professional appearance and punctuality.

Responsibilities

• Greet guests with enthusiasm and warmth.
• Register guests efficiently at check-in.
• Provide information to guests and set expectations.
• Resolve guest issues based on the situation.
• Adhere to brand standards while delivering friendly service.
• Follow standard accounting and billing practices.

Skills

Guest greeting

Registering guests

Information provision

Problem solving

Brand standards

Money handling

Professional language

Guest satisfaction

Punctuality

Neat appearance

Job description

Hilton Garden Inn is seeking a friendly, energetic team member to warmly greet guests and assist with check-in and information needs. You will ensure accurate registrations, follow brand standards, and handle basic billing with professionalism.

The role emphasizes guest satisfaction, punctuality, and a neat appearance, contributing to a positive guest experience at our Hazelwood, OH location.