Hilton Garden Inn Blue Ash - Front Desk Agent

RAINMAKER TEAM LLC; Blue Ash (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

Hilton Garden Inn is seeking an energetic, guest-focused individual for our front desk team. You will greet guests, register them efficiently, and provide information to help guests meet their expectations, while solving problems with a positive approach.

Success in this role requires professional communication, accurate billing, punctuality, and a commitment to the Hilton brand standards to ensure every guest leaves satisfied.

Qualifications

• Experience in customer service is preferred.
• Ability to greet guests politely and professionally.
• Comfort with handling payments and basic billing.

Responsibilities

• Greet guests with enthusiasm.
• Register guests efficiently.
• Provide information to guests and manage expectations.
• Solve problems based on the situation.
• Follow brand standards while maintaining a positive attitude.
• Follow basic accounting and billing practices.
• Handle money accurately.
• Be professional and maintain a neat appearance.
• Ensure each guest is satisfied.
• Be punctual and reliable in appearance and service.

Skills

Customer service

Cash handling

Communication

Problem solving

Tools

POS system

Job description

The Hilton Garden Inn is looking for a energetic, enthusiastic, people focused individual. If you want to create a exceptional experience for our guest then this is the job for you. We want you to have fun with our guest. Our culture and core values are people focused, action oriented, and a positive attitude to mention a few.

Duties:

• Greet our guest with enthusiasm.
• Register our guest efficiently.
• Provide information to our guest once you qualify what the guest expectations are.
• Solve problems based on the given situation.
• Follow brand standards while having fun.
• Follow basic accounting and billing practices.
• Handle money accordingly.
• Be professional and use professional language
• Own that each guest is satisfied
• Be punctual and a neat appearance.