Hilton Garden Inn Blue Ash - Front Desk Agent

Rainmaker Hospitality; Cincinnati (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Hilton Garden Inn Cincinnati is seeking an energetic front desk associate to greet guests, register them efficiently, and provide information to ensure a memorable stay. You will resolve guest questions and issues with a friendly, proactive approach, while upholding brand standards and delivering exceptional service.

In this role you will handle payments, maintain accurate billing, and remain punctual and professional.

Responsibilities

• Greet our guest with enthusiasm.
• Register our guest efficiently.
• Provide information to our guest once you qualify what the guest expectations are.
• Solve problems based on the given situation.
• Follow brand standards while having fun.
• Follow basic accounting and billing practices.
• Handle money accordingly.
• Be professional and use professional language
• Own that each guest is satisfied
• Be punctual and a neat appearance.

Job description

The Hilton Garden Inn is looking for a energetic, enthusiastic, people focused individual. If you want to create a exceptional experience for our guest then this is the job for you. We want you to have fun with our guest. Our culture and core values are people focused, action oriented, and a positive attitude to mention a few.

Duties:

• Greet our guest with enthusiasm.
• Register our guest efficiently.
• Provide information to our guest once you qualify what the guest expectations are.
• Solve problems based on the given situation.
• Follow brand standards while having fun.
• Follow basic accounting and billing practices.
• Handle money accordingly.
• Be professional and use professional language
• Own that each guest is satisfied
• Be punctual and a neat appearance.