Hilton Garden Inn Blue Ash - Front Desk Agent

RAINMAKER TEAM LLC; Hazelwood (OH); Sur place; USD 26 000 - 35 000; Plein temps

Résumé du poste

Hilton Garden Inn is seeking a friendly, energetic team member to warmly greet guests and assist with check-in and information needs. You will ensure accurate registrations, follow brand standards, and handle basic billing with professionalism.

The role emphasizes guest satisfaction, punctuality, and a neat appearance, contributing to a positive guest experience at our Hazelwood, OH location.

Qualifications

• Strong customer service and communication skills.
• Ability to handle money and basic billing.
• Professional appearance and punctuality.

Responsabilités

• Greet guests with enthusiasm and warmth.
• Register guests efficiently at check-in.
• Provide information to guests and set expectations.
• Resolve guest issues based on the situation.
• Adhere to brand standards while delivering friendly service.
• Follow standard accounting and billing practices.

Connaissances

Guest greeting

Registering guests

Information provision

Problem solving

Brand standards

Money handling

Professional language

Guest satisfaction

Punctuality

Neat appearance

Description du poste

The Hilton Garden Inn is looking for a energetic, enthusiastic, people focused individual. If you want to create a exceptional experience for our guest then this is the job for you. We want you to have fun with our guest. Our culture and core values are people focused, action oriented, and a positive attitude to mention a few.

Duties:

• Greet our guest with enthusiasm.
• Register our guest efficiently.
• Provide information to our guest once you qualify what the guest expectations are.
• Solve problems based on the given situation.
• Follow brand standards while having fun.
• Follow basic accounting and billing practices.
• Handle money accordingly.
• Be professional and use professional language
• Own that each guest is satisfied
• Be punctual and a neat appearance.