Overnight Guest Experience Lead & Auditor

Hilton Garden Inn Cincinnati Midtown; Cincinnati (OH); On-site; USD 31,000 - 38,000; Full time

Job summary

Hilton Garden Inn Cincinnati Midtown is seeking a friendly and energetic team member to deliver exceptional guest experiences. The role focuses on greeting guests, efficient check-in and check-out, and providing information to meet guest expectations.

The ideal candidate remains calm under pressure, follows brand standards, and supports management on overnight shifts. Additional duties may be assigned by hotel leadership to ensure guest satisfaction.

Qualifications

• Energetic, enthusiastic, and people-focused candidate.

Responsibilities

• Greet our guest with enthusiasm.
• Register our guest efficiently.
• Provide information to our guest once you qualify what the guest expectations are.
• Solve all problems that come up during the shift.
• Follow brand standards.
• Run daily accounting functions as needed.
• Act as manager on duty on the overnight shift.
• Any other duties the hotel management team assigns.

Job description

Hilton Garden Inn Cincinnati Midtown is seeking a friendly and energetic team member to deliver exceptional guest experiences. The role focuses on greeting guests, efficient check-in and check-out, and providing information to meet guest expectations.

The ideal candidate remains calm under pressure, follows brand standards, and supports management on overnight shifts. Additional duties may be assigned by hotel leadership to ensure guest satisfaction.