Guest Experience Front Desk Agent

Lexima Lodging; San Antonio (TX); Hybrid; USD 29,000 - 38,000; Full time

Job summary

Hilton Garden Inn is seeking a Front Desk Agent to deliver attentive, courteous service before arrival and during stays. You will handle check-ins/out, respond to guest requests, and assist with reservations while following brand policies. Strong cash handling, English fluency, and flexible weekend work are required to ensure guest satisfaction.

The role emphasizes efficient front desk operations, accurate rate quotes, and maintaining a welcoming lobby environment in a fast-paced hotel setting.

Qualifications

• High school diploma or equivalent required.
• Degree in Hotel/Hospitality preferred.
• Prior hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash and administrative tasks.
• Ability to assimilate complex information from multiple sources.
• Effective problem solving in workplace environments.
• Excellent listening and communication skills.
• Fluent in English; weekends and holidays required.

Responsibilities

• Provide attentive, courteous service to all guests prior to arrival and during their stay.
• Handle check-ins and check-outs in a friendly manner.
• Respond to guest requests, problems and complaints at the front desk or via reservations.
• Answer guest inquiries about hotel services and the local area.
• Operate front desk systems and manage rate quotes.
• Maintain front office area clean and organized.
• Comply with Lexima/Brand policies and safety regulations.

Skills

Hospitality experience

Cash handling

Accounting knowledge

Administrative tasks

Communication skills

Problem solving

Stress management

Listening skills

Teamwork

English fluency

Driver's license

Education

High school diploma or equivalent

Hotel/Hospitality degree preferred

Job description

Hilton Garden Inn is seeking a Front Desk Agent to deliver attentive, courteous service before arrival and during stays. You will handle check-ins/out, respond to guest requests, and assist with reservations while following brand policies. Strong cash handling, English fluency, and flexible weekend work are required to ensure guest satisfaction.

The role emphasizes efficient front desk operations, accurate rate quotes, and maintaining a welcoming lobby environment in a fast-paced hotel setting.