Guest Experience Champion – Front Desk

Cypress Homewood Suites by Hilton; Cypress (CA); On-site; USD 23,000 - 27,000; Part time

Benefits offered by this job

Competitive pay

Daily pay option

Employee discounts

Benefits package

Paid vacation

Job summary

Cypress Homewood Suites by Hilton in Cypress, CA is seeking a part-time Guest Service Agent. You will warmly welcome guests, check in/out, answer phones, and help maintain a welcoming lobby. Training and support are provided to help you succeed in a customer-focused role.

No prior hotel experience is required; a friendly, professional attitude and good communication are highly valued. We offer competitive pay, daily pay option, employee discounts, comprehensive benefits, and paid vacation.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• Strong communication and customer service skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Maintain accurate cash and transaction records.
• Complete front desk paperwork, logs, and reports.
• Assist with breakfast service and keep areas clean and stocked as needed.
• Provide wake-up calls and assist guests with special requests.
• Support hotel sales and marketing efforts as directed by the General Manager.

Skills

Customer service

Cash handling

Communication

Friendly demeanor

Confidentiality

Education

High school diploma or equivalent

Job description

Cypress Homewood Suites by Hilton in Cypress, CA is seeking a part-time Guest Service Agent. You will warmly welcome guests, check in/out, answer phones, and help maintain a welcoming lobby. Training and support are provided to help you succeed in a customer-focused role.

No prior hotel experience is required; a friendly, professional attitude and good communication are highly valued. We offer competitive pay, daily pay option, employee discounts, comprehensive benefits, and paid vacation.