Front Desk Guest Experience Specialist

Dimension Hospitality; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Representative to welcome guests, assist with check-ins/outs, and coordinate reservations. You will help ensure smooth front desk operations and deliver a positive guest experience.

Join a friendly team and gain experience in front desk duties and hotel operations while working a flexible schedule that includes holidays and weekends. Strong communication and customer-service mindset are essential to succeed.

Qualifications

• Excellent customer service and communication skills.
• Friendly, positive, professional presence.
• Comfortable using computers and hotel systems.
• Flexible to work shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Multitasking

Check-in systems

Job description

Dimension Hospitality is seeking a Guest Service Representative to welcome guests, assist with check-ins/outs, and coordinate reservations. You will help ensure smooth front desk operations and deliver a positive guest experience.

Join a friendly team and gain experience in front desk duties and hotel operations while working a flexible schedule that includes holidays and weekends. Strong communication and customer-service mindset are essential to succeed.