Guest Experience Concierge

Rapportservice; Chicago (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Commuter Benefits

FSAs

Job summary

Rapport is seeking a Guest Experience Ambassador to create a warm, professional atmosphere for clients and staff. You will be the first point of contact on the reception floor and in public areas, guiding visitors and assisting during their visits.

Located at a busy site, you will coordinate with facilities and local teams to ensure a high-quality experience, while performing general administrative duties and ensuring safety and compliance throughout the shift.

Qualifications

• Reading and interpreting documents such as safety rules and procedures.
• Experience writing routine reports and correspondence.
• Speaking effectively before groups of managers.
• Experience calculating figures, discounts, interest, and proportions.

Responsibilities

• Arrange transportation and provide directions.
• Coordinate with facilities, technology and other departments to ensure quality guest experiences.
• File facility tickets and follow up as needed.
• Follow security, health and safety guidelines.
• Communicate effectively with peers and provide backup support.
• Provide general administrative support.
• Interface with vendors (catering, AV) for seamless service.
• Respond to inquiries and anticipate customer needs.
• Communicate updates with the team.
• Conduct opening/closing walkthroughs as required.
• Assist visitors and guide them to appointments.

Education

High school diploma or GED

Tools

MS Excel

MS Word

PowerPoint

Job description

Rapport is seeking a Guest Experience Ambassador to create a warm, professional atmosphere for clients and staff. You will be the first point of contact on the reception floor and in public areas, guiding visitors and assisting during their visits.

Located at a busy site, you will coordinate with facilities and local teams to ensure a high-quality experience, while performing general administrative duties and ensuring safety and compliance throughout the shift.