Guest Experience Host: VIP & Visitor Concierge

Rapport Guest Services; Irving (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holidays

Job summary

Rapport Guest Services in the United States is seeking a Guest Experience Ambassador in Dallas to warmly welcome visitors and guide them to appointments. You will be the first point of contact in reception and public areas, ensuring a professional and friendly experience for clients, executives and staff.

The role emphasizes reliability, strong communication, and the ability to multitask in a fast-paced environment while supporting guest services and security procedures.

Qualifications

• High school diploma; some college preferred.
• 2-3 years experience in client service/reception in hospitality or corporate environment.
• Ability to work under pressure and multitask.
• Comfortable interacting with visitors in a public environment.
• Basic computer skills and knowledge of office technology.

Responsibilities

• Provide high-level internal and external customer support.
• Greet employees and visitors, welcome visitors with a smile while maintaining eye contact throughout the interaction.
• Meet, greet and escort all VIP guests.
• Ensure the guest is delighted and satisfied during arrival, stay and farewell.
• Assist with space reservations and wayfinding using online tools.
• Direct guests to appropriate resources and manage coats/li luggage.
• Maintain visitor lists and visitor badges following security procedures.

Skills

Client service experience

Public interaction

Basic computer skills

Education

High school diploma

Some college preferred

Job description

Rapport Guest Services in the United States is seeking a Guest Experience Ambassador in Dallas to warmly welcome visitors and guide them to appointments. You will be the first point of contact in reception and public areas, ensuring a professional and friendly experience for clients, executives and staff.

The role emphasizes reliability, strong communication, and the ability to multitask in a fast-paced environment while supporting guest services and security procedures.