Guest Experience & Operations Ambassador

Rapport Guest Services; Austin (TX); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services is hiring an Operations Experience Ambassador to create a welcoming, professional atmosphere for clients, executives, and staff in our Austin office. You will deliver high standards of service and maintain a smooth, organized workspace.

Responsibilities include greeting visitors, supporting the reception desk, coordinating internal events, and providing knowledge about local amenities.

Qualifications

• Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
• High school graduate with some college preferred.
• Ability to work under pressure and juggle tasks.
• Comfortable interacting with visitors in a public environment.
• Basic computer skills and knowledge of office technology.

Responsibilities

• Provide high-level internal and external customer support.
• Greet employees and visitors at the reception desk with a smile.
• Assist with creating a collaborative environment amongst team through events and personal introductions.
• Speak knowledgeably about the office, building, transportation, local restaurants, and other points of interest.
• Ensure the cleanliness of all office space to include reception area, open work areas, conference rooms, lobby, and kitchen.
• Responsible for the restocking and ordering of the office and pantry supplies.

Skills

Customer service

Reception

Communication

Office software

Education

High school diploma, some college preferred

Job description

Rapport Guest Services is hiring an Operations Experience Ambassador to create a welcoming, professional atmosphere for clients, executives, and staff in our Austin office. You will deliver high standards of service and maintain a smooth, organized workspace.

Responsibilities include greeting visitors, supporting the reception desk, coordinating internal events, and providing knowledge about local amenities.