Guest Experience Concierge

Compass Group USA; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Shopping Program

Wellness Programs

Discount Marketplace

ID Theft Protection

Pet Insurance

EAP

FSAs

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and Compass Group USA, seeks a Welcome Host to create a warm, professional atmosphere for clients and staff at all times. Located on the reception floor and in public areas, you will be the first point of contact, greeting visitors and guiding them to appointments while assisting during their visit.

You will provide high-level guest support, greet VIPs, assist with reservations and wayfinding, and ensure a delightful arrival and farewell.

Qualifications

• A high school graduate, with some college preferred
• Two to three years’ experience in a client service / reception position within a hospitality or corporate environment
• Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously
• Comfortable interacting with visitors in a public environment
• Basic computer skills and knowledge of office technology / equipment.

Responsibilities

• Provide high-level internal and external customer support
• Greet employees and visitors,welcome visitors with a smile while maintaining eye contact through the entire interaction.
• Meet, greet and escort all VIP guests
• Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
• Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
• Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage,etc
• Handle daily signage requirements for guest wayfinding
• Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags

Skills

Client service

Reception experience

Under pressure

Visitor interaction

Basic computer skills

Education

High school diploma

Some college

Tools

Office software

Job description

Rapport, a specialized division of FLIK Hospitality Group and Compass Group USA, seeks a Welcome Host to create a warm, professional atmosphere for clients and staff at all times. Located on the reception floor and in public areas, you will be the first point of contact, greeting visitors and guiding them to appointments while assisting during their visit.

You will provide high-level guest support, greet VIPs, assist with reservations and wayfinding, and ensure a delightful arrival and farewell.