Guest Experience Concierge

Intuit; Chicago (IL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Health benefits

Paid time off

Employee Stock Purchase Plan

Employee assistance programs

Holiday pay

Product discounts

Professional growth opportunities

Phone bill reimbursement

Seasonal benefit

Job summary

Intuit in Chicago is seeking an in-person Customer Advisor who greets guests, listens to their needs, and guides them to the right TurboTax service. This role emphasizes hospitality and personal connection rather than tax preparation.

You will be the welcoming face of the TurboTax network, ensuring a high-touch experience from arrival to hand-off, with a focus on empathetic service and clear communication. The position offers year-round hours, with some seasonal flexibility.

Qualifications

• 3+ years of experience in hospitality, customer service, or a high-touch guest-facing role.
• A high school diploma or GED.
• Experience in retail or customer-facing environments preferred.

Responsibilities

• Greet customers warmly and set a professional, welcoming tone from the first moment.
• Listen carefully to understand each customer's needs and guide them to the right service or expert.
• Remain knowledgeable about TurboTax options and support customers through their visit.
• Ensure a smooth end-to-end experience from arrival to hand-off with clear and personal touchpoints.
• Follow up with customers to confirm satisfaction and resolve any outstanding questions.

Skills

Hospitality

Customer service

Empathy

Education

High school diploma or GED

Job description

Intuit in Chicago is seeking an in-person Customer Advisor who greets guests, listens to their needs, and guides them to the right TurboTax service. This role emphasizes hospitality and personal connection rather than tax preparation.

You will be the welcoming face of the TurboTax network, ensuring a high-touch experience from arrival to hand-off, with a focus on empathetic service and clear communication. The position offers year-round hours, with some seasonal flexibility.