Guest Experience Concierge

The Boca Raton; Boca Raton (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

The Boca Raton is seeking a Guest Relations Agent to welcome guests, register them efficiently, and assist with departures. You will promote hotel amenities, resolve guest issues, and provide accurate information about outlets, events, and VIP programs.

This role emphasizes courteous service and professionalism throughout the guest experience. Ideal candidates have a high school diploma, preferably an Hospitality degree, and experience in luxury hotels or resorts.

Qualifications

• High School graduate or equivalent.
• Degree in Hospitality or Hotel Management is preferred.
• Experience in a luxury hotel/resort setting preferred.

Responsibilities

• Greet and register guests, inputting and retrieving information with a computer system.
• Assist guests with check-out payments and handle various forms of payment.
• Promote hotel amenities and services to guests during their stay.
• Address guest challenges and resolve issues with professionalism and care.
• Provide information on outlet hours, VIP programs, events, and services.
• Handle guest complaints and coordinate effective, timely solutions.

Education

High School graduate or equivalent

Degree in Hospitality or Hotel Management

Job description

The Boca Raton is seeking a Guest Relations Agent to welcome guests, register them efficiently, and assist with departures. You will promote hotel amenities, resolve guest issues, and provide accurate information about outlets, events, and VIP programs.

This role emphasizes courteous service and professionalism throughout the guest experience. Ideal candidates have a high school diploma, preferably an Hospitality degree, and experience in luxury hotels or resorts.