Guest Experience Front Desk Specialist

ARK; Boca Raton (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

ARK Hotel in Boca Raton is hiring a Hotel Front Desk Agent to warmly greet guests, check-in/out efficiently, manage reservations, and answer inquiries. You will process payments, maintain accurate billing, and resolve guest concerns to ensure a smooth stay.

The role emphasizes outstanding customer service, organization, and problem-solving in a fast-paced environment. On-site position with weekend flexibility and professional presentation.

Qualifications

• High school diploma or equivalent.
• Hospitality training is a plus.
• Previous customer service or hotel experience preferred.
• Excellent verbal and written communication skills.
• Basic computer skills and ability to use reservation systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly and provide excellent customer service.
• Process check-ins and check-outs efficiently.
• Manage room reservations, cancellations, and inquiries.
• Answer calls, emails, and guest questions.
• Process payments and maintain accurate billing records.
• Handle guest complaints professionally.
• Coordinate with housekeeping and other hotel departments to ensure room readiness.
• Maintain accurate guest records and update reservation systems.
• Provide information about hotel amenities and local attractions.
• Follow hotel policies and security procedures.

Skills

Positive attitude

Communication

Customer service

Computer skills

Multitasking

Organization

Attention to detail

Weekend availability

Cash handling

Problem solving

Education

High school diploma or equivalent

Hospitality training (a plus)

Tools

Hotel management systems

Job description

ARK Hotel in Boca Raton is hiring a Hotel Front Desk Agent to warmly greet guests, check-in/out efficiently, manage reservations, and answer inquiries. You will process payments, maintain accurate billing, and resolve guest concerns to ensure a smooth stay.

The role emphasizes outstanding customer service, organization, and problem-solving in a fast-paced environment. On-site position with weekend flexibility and professional presentation.