Luxury Resort Guest Relations Concierge

The Boca Raton; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Boca Raton is seeking a Guest Relations Agent to warmly greet guests, assist with check-in/out, and promote resort amenities. You will resolve guest challenges with professionalism and coordinate with various teams to ensure a seamless stay.

Ideal candidates have strong hospitality values, excellent communication, and the ability to handle VIP requests and urgent situations with courtesy and discretion.

Qualifications

• High school diploma or equivalent required.
• Experience in luxury hotel or resort setting preferred.
• Excellent guest service and communication skills.

Responsibilities

• Greet and register guests with prompt, courteous service.
• Assist guests during checkout and handle payments.
• Promote hotel amenities and services to guests.
• Resolve guest challenges with professionalism and discretion.

Skills

Hospitality

Customer service

Communication

Conflict resolution

Education

High School diploma or equivalent

Job description

The Boca Raton is seeking a Guest Relations Agent to warmly greet guests, assist with check-in/out, and promote resort amenities. You will resolve guest challenges with professionalism and coordinate with various teams to ensure a seamless stay.

Ideal candidates have strong hospitality values, excellent communication, and the ability to handle VIP requests and urgent situations with courtesy and discretion.