Luxury Guest Experience Concierge

The Boca Raton; Boca Raton (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

The Boca Raton in Florida seeks an outgoing Guest Experience Specialist to manage elevated room and amenity reservations, crafting personalized itineraries and ensuring exceptional service for guests and members.

Responsibilities include answering calls, knowing all hotel features, and collaborating with departments to fulfill guest requests while maintaining Forbes Five Star standards.

Qualifications

• Selling or Influencing Guests to reserve guestrooms, dining, spa, golf, cabanas, and activities.
• Interacting with multiple systems to plan stays and generate itineraries.
• Communicating with team members across departments via email, phone, radio, or text.
• Developing constructive working relationships and ensuring follow-through with other teams.

Responsibilities

• Answer inbound calls with a warm greeting and respond to guest inquiries promptly.
• Maintain knowledge of hotel features, hours, restaurant concepts, dress code, and ambiance.
• Know all room types, amenities, locations, and names; upsell where appropriate.
• Create customized guest itineraries for rooms, dining, spa, golf, tennis, activities, and transfers.
• Provide accurate and individualized information to guests and members.
• Multitask in a fast-paced environment across calls, emails, texts, and bookings.

Skills

Upselling skills

Interpersonal skills

Multi-system navigation

Communication (verbal & written)

Team collaboration

Education

High school diploma (required)

4-year college degree preferred

Job description

The Boca Raton in Florida seeks an outgoing Guest Experience Specialist to manage elevated room and amenity reservations, crafting personalized itineraries and ensuring exceptional service for guests and members.

Responsibilities include answering calls, knowing all hotel features, and collaborating with departments to fulfill guest requests while maintaining Forbes Five Star standards.