Luxury Resort Guest Experience Specialist

The Boca Raton; Boca Raton (FL); On-site; USD 27,000 - 28,000; Full time

Job summary

The Boca Raton in Boca Raton, FL seeks a Guest Relations Agent to greet and register guests, ensuring prompt and courteous service and promoting resort amenities. You will assist guests during departure and resolve challenges throughout their stay while maintaining professionalism.

Responsibilities include handling registration, payments, currency exchange, and providing accurate information on resort services. Previous luxury hotel experience is preferred and a high school diploma is required.

Qualifications

• High School graduate or equivalent required.
• Degree in Hospitality or Hotel Management is preferred.
• Experience in a luxury hotel/resort setting preferred.

Responsibilities

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Assists with check-out payments and charges; processes vouchers, credit and foreign currency exchanges as needed.
• Greet guests with a welcoming, professional demeanor and provide information on hours, VIP programs and events.
• Handle guest complaints and resolve issues with diplomacy and discretion during high-traffic periods.

Skills

Guest services

Customer service

Communication skills

Hospitality

Education

High School Diploma

Job description

The Boca Raton in Boca Raton, FL seeks a Guest Relations Agent to greet and register guests, ensuring prompt and courteous service and promoting resort amenities. You will assist guests during departure and resolve challenges throughout their stay while maintaining professionalism.

Responsibilities include handling registration, payments, currency exchange, and providing accurate information on resort services. Previous luxury hotel experience is preferred and a high school diploma is required.