Luxury Resort Guest Relations Concierge

The Boca Raton; Brooksville (ME); On-site; USD 19,000 - 28,000; Full time

Job summary

The Boca Raton in Brooksville, ME is seeking a Guest Relations Agent to greet guests, assist with check-in and check-out, and promote on-site amenities. The role emphasizes professional, courteous service and the ability to handle guest requests with efficiency.

You will coordinate with team members to resolve issues, document guest interactions, and ensure a seamless, welcoming experience throughout the stay.

Qualifications

• High school graduate or equivalent required.
• Degree in Hospitality or Hotel Management is preferred.
• Experience in a luxury hotel/resort setting preferred.

Responsibilities

• Completes the registration process and confirms guest details and room rate.
• Codes keys, guides guests to rooms, and conveys welcome materials.
• Greets guests warmly and shares outlet hours and VIP programs.
• Addresses guest concerns with research and resolution strategies.

Education

High school graduate or equivalent

Degree in Hospitality or Hotel Management (preferred)

Job description

The Boca Raton in Brooksville, ME is seeking a Guest Relations Agent to greet guests, assist with check-in and check-out, and promote on-site amenities. The role emphasizes professional, courteous service and the ability to handle guest requests with efficiency.

You will coordinate with team members to resolve issues, document guest interactions, and ensure a seamless, welcoming experience throughout the stay.