VIP Concierge & Guest Experience Lead

The Boca Raton; Brooksville (ME); On-site; USD 55,000 - 90,000; Full time

Job summary

The Boca Raton is seeking a VIP Concierge Ambassador to ensure exceptional service for high-profile guests before, during, and after their stay. You will coordinate pre-arrival details, personalize communications, and collaborate with front desk, housekeeping, and F&B to deliver seamless experiences.

Responsibilities include managing VIP requests, arranging exclusive experiences, and maintaining confidential records.

Qualifications

• High school diploma required; associate or bachelor's in hospitality preferred.
• Minimum 1–3 years in luxury hotel or resort.

Responsibilities

• Pre-arrival coordination: profile guests, confirm preferences, coordinate with front desk, housekeeping and F&B.
• VIP concierge: arrange restaurant bookings, spa appointments, bespoke experiences; manage special requests.
• Relationship management: engage repeat VIP guests, acknowledge milestones, tailor experiences.
• Record keeping: maintain guest preferences and feedback for future reference.
• Reporting: provide weekly VIP arrivals and satisfaction updates to management.

Skills

Exceptional Communication

Excellent Customer Service

Problem Solving & Conflict Resolution

Cultural Sensitivity & Discretion

Teamwork & Collaboration

Knowledge of Luxury Hospitality

Professional Appearance

Time Management

Familiarity with Hotel Systems

Sales & Upselling Skills

Education

High school diploma; hospitality degree preferred

Tools

Property Management Systems

Booking Software

Job description

The Boca Raton is seeking a VIP Concierge Ambassador to ensure exceptional service for high-profile guests before, during, and after their stay. You will coordinate pre-arrival details, personalize communications, and collaborate with front desk, housekeeping, and F&B to deliver seamless experiences.

Responsibilities include managing VIP requests, arranging exclusive experiences, and maintaining confidential records.