VIP Pre-Arrival Concierge for Luxury Guests

The Boca Raton; Boca Raton (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

The Boca Raton is seeking a Pre-Arrival Agent to craft a seamless, 5-Star guest experience from booking through arrival. You will anticipate needs, tailor the stay with personalized services, and coordinate across departments to ensure every detail is ready before arrival.

Key responsibilities include confirming reservations, arranging special requests, and communicating pre-arrival information. This role requires a polished, guest-centric professional with strong hospitality knowledge and

Qualifications

• Education: High school graduate or equivalent required; associate or bachelor’s in hospitality preferred.
• Experience: 1–3 years in luxury hotel or resort environment.
• Certifications: CHA, CMP or similar preferred.

Responsibilities

• Prepare guest profiles and personalize arrangements based on preferences.
• Confirm reservations and coordinate special requests, including transportation and amenities.
• Communicate pre-arrival information and upgrades to guests via email or phone.
• Coordinate with housekeeping, front desk, concierge, and F&B to ensure seamless arrivals.
• Upsell room upgrades or additional services to enhance guest experience.
• Address guest inquiries and resolve pre-arrival issues to prevent disruptions.

Skills

Exceptional communication

Customer service

PMS proficiency

Upselling skills

Time management

Problem solving

Cultural sensitivity

Local attractions

Education

High school diploma

Hospitality degree preferred

CHA/CMP certifications preferred

Tools

PMS systems

Email platforms

Kipsu

Job description

The Boca Raton is seeking a Pre-Arrival Agent to craft a seamless, 5-Star guest experience from booking through arrival. You will anticipate needs, tailor the stay with personalized services, and coordinate across departments to ensure every detail is ready before arrival.

Key responsibilities include confirming reservations, arranging special requests, and communicating pre-arrival information. This role requires a polished, guest-centric professional with strong hospitality knowledge and