Guest Concierge & Local Experiences Specialist

Lm Services Corporation; St. Louis (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Lm Services Corporation seeks a friendly Front Desk Associate to greet guests, provide accurate information about local area attractions, and arrange activities inside and outside the hotel. You will handle telephone inquiries, deliver messages, and respond promptly to guest requests to ensure satisfaction.

You will distribute brochures, assist with reservations, and help resolve guest concerns with diplomacy and calm under busy conditions, maintaining a hospitable service attitude at all times.

Qualifications

• Front Desk or hospitality experience preferred.
• Ability to greet customers and communicate clearly in English.
• Ability to listen, respond to inquiries, and provide accurate information.

Responsibilities

• Greet customers immediately with a friendly, sincere welcome.
• Answer telephone calls, take and deliver messages, and assist with mail delivery.
• Arrange recreation, business, and dining activities and assist with local attractions.
• Distribute brochures and assist guests with directions and inquiries.
• Address guest complaints and resolve issues with diplomacy.

Skills

Customer service

Communication

Phone etiquette

Problem solving

English proficiency

Computer skills

Education

Hospitality experience preferred

Job description

Lm Services Corporation seeks a friendly Front Desk Associate to greet guests, provide accurate information about local area attractions, and arrange activities inside and outside the hotel. You will handle telephone inquiries, deliver messages, and respond promptly to guest requests to ensure satisfaction.

You will distribute brochures, assist with reservations, and help resolve guest concerns with diplomacy and calm under busy conditions, maintaining a hospitable service attitude at all times.