Guest Experience Concierge

White Lodging; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

DailyPay option

Day 1 Medical, Dental and Vision

Vacation/PTO with rollover

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Health concierge service

Leadership development

Tuition reimbursement

Hotel/ dining discounts

Multiple hotels in each market

Job summary

White Lodging is seeking a Concierge to deliver exceptional guest services and coordinate reservations, transportation, and local information. You will represent the hotel with a polished presence and assist guests in a variety of needs to ensure a memorable stay.

Daily duties include greeting guests, handling requests, and maintaining lounge areas while upholding the highest standards of hospitality and teamwork.

Qualifications

• Outgoing personality and interpersonal skills.
• Excellent communication and listening abilities.
• Positive, can-do attitude with team-player mindset.
• Strong problem-solving abilities for guest requests and issues.
• Ability to stand, walk, and lift light loads (10 lb) as needed.

Responsibilities

• Provide guests with the highest quality service, anticipating and exceeding expectations.
• Assist guests with reservations, information, and transportation arrangements.
• Know hotel services and local area; answer questions with thoughtful recommendations.
• Resolve guest complaints or concerns promptly and professionally.
• Assist with food and beverage needs in the concierge lounge and maintain the lounge.
• Build and maintain positive working relationships with colleagues.
• Be an ambassador by maintaining a neat, professional appearance.
• Perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Team player

Problem solving

Stamina/physical endurance

Job description

White Lodging is seeking a Concierge to deliver exceptional guest services and coordinate reservations, transportation, and local information. You will represent the hotel with a polished presence and assist guests in a variety of needs to ensure a memorable stay.

Daily duties include greeting guests, handling requests, and maintaining lounge areas while upholding the highest standards of hospitality and teamwork.