Guest Experience Concierge — Create Memorable Stays

Guest Services, Inc.; Washington; On-site; USD 20,457 - 29,136; Full time

Job summary

A premier hospitality management company is seeking a Concierge responsible for creating guest loyalty through exceptional service. You will assist guests with dining reservations, spa appointments, and special requests while ensuring complete satisfaction. Candidates should possess a high school diploma and experience in customer service, alongside strong organizational and problem-solving skills. The role includes engaging with guests in a friendly manner and promoting hotel amenities. This position requires physical presence and the ability to carry out various duties.

Qualifications

• High School Diploma or GED preferred.
• Previous experience in customer service.
• Ability to move frequently and perform various physical tasks.

Responsibilities

• Assist guests with reservations and special requests.
• Maintain guest privacy and confidentiality.
• Promote property’s amenities to guests.

Skills

Customer service

Problem-solving

Team leadership

Organizational skills

Bilingual (second language preferred)

Education

High School Diploma or GED

Tools

Basic office equipment

Job description

A premier hospitality management company is seeking a Concierge responsible for creating guest loyalty through exceptional service. You will assist guests with dining reservations, spa appointments, and special requests while ensuring complete satisfaction. Candidates should possess a high school diploma and experience in customer service, alongside strong organizational and problem-solving skills. The role includes engaging with guests in a friendly manner and promoting hotel amenities. This position requires physical presence and the ability to carry out various duties.