Guest Experience Concierge

The LINE Hotels; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Signing bonus

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

The LINE Hotels is seeking a dynamic Front Desk Agent to join our Austin team. You will warmly greet guests, handle check-ins and check-outs, and coordinate with departments to meet guest needs. A background in hospitality and strong communication skills are required.

Knowledge of Opera PMS and MS Office is preferred, with an emphasis on accuracy, efficiency, and a welcoming guest experience. Join a vibrant, service-driven environment that values community, culture, and hospitality excellence.

Qualifications

• High School diploma or GED required or equivalent.
• 3+ years of related hospitality or service experience preferred.
• Strong communication skills and professional appearance.
• Proficiency with hotel front desk software such as Opera PMS and basic office tools.

Responsibilities

• Greet guests promptly with a warm, professional approach.
• Manage check-ins/outs and handle guest inquiries with accuracy and courtesy.
• Coordinate with departments to fulfill guest requests and resolve issues.
• Maintain accurate records, process payments, and balance cash at shift end.
• Assist with reservations, cancellations, and in-house events as needed.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Problem solving

Education

High School diploma or GED

Tools

Opera PMS

Microsoft Office

Job description

The LINE Hotels is seeking a dynamic Front Desk Agent to join our Austin team. You will warmly greet guests, handle check-ins and check-outs, and coordinate with departments to meet guest needs. A background in hospitality and strong communication skills are required.

Knowledge of Opera PMS and MS Office is preferred, with an emphasis on accuracy, efficiency, and a welcoming guest experience. Join a vibrant, service-driven environment that values community, culture, and hospitality excellence.