Guest Experience Agent - Hotel Front Desk

The Elitejob; Austin (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary with incentives

Meal allowances

Paid leaves & holidays

Uniform provided

Career development

Professional work environment

Job summary

The Elite Job is currently hiring a Hotel Front Desk Executive for a prestigious client in the hospitality industry in Austin, TX. This shift-based role covers 24x7 operations and requires a guest-oriented professional to handle check-ins, inquiries, and seamless service.

As the first point of contact, you will greet guests, manage reservations, and coordinate with housekeeping and other departments. The ideal candidate brings strong communication, software knowledge (Opera/IDS/Cloudbeds), and a

Qualifications

• Excellent verbal and written communication.
• Proficiency with front desk software (Opera/IDS/Cloudbeds).
• Strong customer service mindset and friendly demeanor.
• Good multitasking and organizational abilities.
• Basic knowledge of Microsoft Office (Excel/Word/Outlook).
• Ability to stay composed under pressure in a fast-paced setting.

Responsibilities

• Greet guests warmly on arrival and departure.
• Manage check-in/check-out, room assignments, and payments.
• Answer inquiries and share information on services and local attractions.
• Coordinate with housekeeping and other departments to fulfill requests.
• Handle guest complaints calmly and find solutions.
• Maintain guest records, issue keys, and manage reservations.
• Operate front desk phones, emails, and routing calls.
• Perform end-of-shift reporting and balance drawers.
• Uphold hotel standards of cleanliness, safety, and service.

Skills

Communication skills

Front desk software

Customer service mindset

Multitasking

Microsoft Office

Composure under pressure

Job description

The Elite Job is currently hiring a Hotel Front Desk Executive for a prestigious client in the hospitality industry in Austin, TX. This shift-based role covers 24x7 operations and requires a guest-oriented professional to handle check-ins, inquiries, and seamless service.

As the first point of contact, you will greet guests, manage reservations, and coordinate with housekeeping and other departments. The ideal candidate brings strong communication, software knowledge (Opera/IDS/Cloudbeds), and a