Front Desk & Guest Services Pro — Flexible Schedule

The Crescent Hotels Group; Austin (TX); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive wages

Benefits plan for eligible associates

401K matching

Flexible scheduling

Discounts at Crescent properties

Job summary

The Crescent Hotels & Resorts in Downtown Austin is seeking a Front Desk Agent to greet guests, handle check-ins/outs, manage reservations, and answer inquiries with a warm, professional manner.

You will coordinate with departments to ensure guest satisfaction, process payments, maintain records, and provide information about services and local attractions. Prior front desk experience is preferred; Opera PMS familiarity is a plus.

Qualifications

• High school diploma or equivalent.
• Previous customer service or front desk experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency and familiarity with reservation or property management systems.

Responsibilities

• Greet guests and visitors in a friendly, professional manner.
• Check guests in and out efficiently while following company procedures.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls, emails, and guest inquiries promptly.
• Process payments and maintain accurate billing records.
• Provide information about hotel services, amenities, local attractions, and transportation options.
• Resolve guest concerns and complaints professionally and escalate issues when necessary.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and update reservation systems.
• Follow security, safety, and confidentiality procedures.
• Assist with administrative and clerical tasks as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Computer literacy

Education

High school diploma or equivalent

Tools

Opera PMS

Reservations systems

Job description

The Crescent Hotels & Resorts in Downtown Austin is seeking a Front Desk Agent to greet guests, handle check-ins/outs, manage reservations, and answer inquiries with a warm, professional manner.

You will coordinate with departments to ensure guest satisfaction, process payments, maintain records, and provide information about services and local attractions. Prior front desk experience is preferred; Opera PMS familiarity is a plus.