Member Experience & Front Desk Specialist

Paycom - ATS; Baton Rouge (LA); On-site; USD 1,378,000 - 2,204,000; Full time

Job summary

Paycom - ATS is seeking a front desk associate to deliver excellent customer service and manage member interactions at the front desk. Responsibilities include greeting members, handling signups, tours, and assisting with account changes while maintaining a clean, welcoming environment.

The role requires strong communication skills, basic computer proficiency, and the ability to stand and walk for long periods, with occasional lifting up to 50 lbs.

Qualifications

• Strong customer service skills required.
• Basic computer proficiency required.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle all front desk tasks, information calls, check-ins, and member tours.
• Sign up new members and secure signups.
• Assist with member account changes and updates as needed.
• Escalate and forward member services issues to Club Manager/Assistant Manager.

Skills

Customer Service

Computer Literacy

Job description

Paycom - ATS is seeking a front desk associate to deliver excellent customer service and manage member interactions at the front desk. Responsibilities include greeting members, handling signups, tours, and assisting with account changes while maintaining a clean, welcoming environment.

The role requires strong communication skills, basic computer proficiency, and the ability to stand and walk for long periods, with occasional lifting up to 50 lbs.