Experience Guide: Spa Sales & Guest Experience

The NOW; Orlando (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Paid training

10% retail commission on top of hourly

Job summary

The NOW Massage in Downtown Orlando is seeking an experienced Sales & Customer Experience Representative (Experience Guide) to drive memberships, enhancements, and retail while delivering an elevated guest experience. You will be the face of the boutique, greeting guests, guiding their massage experiences, and supporting front desk operations.

This role emphasizes performance-based compensation with hourly pay and commissions, offering paid training and a positive, zen-inspired team environment.

Qualifications

• Sales and customer service experience required.
• Strong communication and listening skills.
• Comfortable recommending products and closing sales.
• Positive, enthusiastic attitude.

Responsibilities

• Deliver top-level service to guests and team members.
• Warmly greet and check in guests.
• Actively drive membership, enhancement, retail, and gift card sales.
• Educate guests on services and products.
• Accurately book, edit, and cancel appointments.
• Open and close the boutique following SOPs.
• Resolve guest concerns professionally.
• Maintain reception and guest areas to brand standards.
• Collaborate with leadership to improve performance and innovation.

Skills

Sales experience

Customer service

Communication

Team player

Job description

The NOW Massage in Downtown Orlando is seeking an experienced Sales & Customer Experience Representative (Experience Guide) to drive memberships, enhancements, and retail while delivering an elevated guest experience. You will be the face of the boutique, greeting guests, guiding their massage experiences, and supporting front desk operations.

This role emphasizes performance-based compensation with hourly pay and commissions, offering paid training and a positive, zen-inspired team environment.