Guest Experience Champion — Front Desk

Loews Hotels, LLC.; Coral Gables (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Loews Coral Gables Hotel is seeking a warm, professional Front Office Agent to greet, register, and assist guests from check-in to check-out. You will balance guest needs with hotel policies, promote services, and stay informed about events and group bookings.

Ideal candidates have at least one year of guest service experience in hospitality and familiarity with Opera PMS, with the ability to work weekends and evenings in a fast-paced setting.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, Opera System preferred.
• Ability to stand and walk for long periods of time.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Communication

Problem solving

Team player

Attention to detail

Tools

Opera PMS

Job description

Loews Coral Gables Hotel is seeking a warm, professional Front Office Agent to greet, register, and assist guests from check-in to check-out. You will balance guest needs with hotel policies, promote services, and stay informed about events and group bookings.

Ideal candidates have at least one year of guest service experience in hospitality and familiarity with Opera PMS, with the ability to work weekends and evenings in a fast-paced setting.