Guest Experience Concierge – Front Desk & Lobby

Gale Hotel Miami; Miami (FL); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Gale Hotel Miami in Miami, FL seeks a Front Desk Agent/Lobby Greeter to deliver superior guest services, check-in/out, and payments processing with a friendly, professional approach. The role includes welcoming visitors, answering inquiries, and coordinating with housekeeping to ensure rooms and lobby areas meet high standards.

The position requires 1 year of front desk experience, knowledge of reservation systems, strong problem-solving, and flexibility to work weekends and holidays; English

Qualifications

• Proven experience (preferred) a minimum of 1 year as a Front Desk Agent or in a similar role, preferably in the hospitality industry.
• Knowledge of reservation and front desk systems.
• Good problem-solving skills.

Responsibilities

• Welcome and greet guests as they arrive and check them into their rooms.
• Answer phone calls and respond to guest inquiries.
• Handle guest complaints and resolve issues in a timely and professional manner informing and/or involving management if needed.
• Process payments and maintain accurate guest records.
• Balance cash drawer by counting cash at the beginning and end of work shift.
• Monitor lobby and work area to determine customer flow.
• Know all essential aspects of our business operations.
• Assist guests with luggage and other requests when necessary.
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.
• Maintain a clean and organized front desk area.
• Provide information about hotel amenities, local attractions, and restaurants.
• Upsell hotel services and amenities to guests.
• Ensure guest satisfaction throughout their stay.
• Work collaboratively with other staff, managers, and resources.
• Perform any other duties requested by Management.
• This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area.
• Greet visitors warmly and professionally as they enter the building.
• Provide accurate information about amenity locations.
• Answer questions and direct guests to the appropriate location within the hotel.
• Maintain the lobby area by ensuring it is clean, organized, and presentable always.
• Handle inquiries from visitors in a friendly and professional manner.
• Coordinate with facilities or maintenance teams for any issues related to the lobby or building.
• Promote a positive company image through exceptional customer service and professionalism.

Skills

Front Desk

Reservation Systems

Problem Solving

Multi-tasking

Flexible Shifts

Education

High School Diploma

Job description

Gale Hotel Miami in Miami, FL seeks a Front Desk Agent/Lobby Greeter to deliver superior guest services, check-in/out, and payments processing with a friendly, professional approach. The role includes welcoming visitors, answering inquiries, and coordinating with housekeeping to ensure rooms and lobby areas meet high standards.

The position requires 1 year of front desk experience, knowledge of reservation systems, strong problem-solving, and flexibility to work weekends and holidays; English