Guest Experience Leader - Front Desk

Loews Hotels & Co; Coral Gables, Northern (FL, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Loews Coral Gables Hotel is seeking a Front Office Supervisor to lead the guest services team at the heart of the property. You will oversee daily front desk operations, mentor staff, and ensure an exceptional guest experience with a focus on service standards and efficiency.

The role requires leadership experience in hotel guest services, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Familiarity with Opera PMS and budgeting is a plus.

Qualifications

• Minimum two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera preferred.

Responsibilities

• Oversee daily front office operations, ensuring smooth service delivery.
• Mentor and develop team members to meet Loews service standards.
• Monitor guest feedback and resolve concerns to boost satisfaction.

Skills

Guest Service

Leadership

Communication

Multitasking

Tools

Opera System

Job description

Loews Coral Gables Hotel is seeking a Front Office Supervisor to lead the guest services team at the heart of the property. You will oversee daily front desk operations, mentor staff, and ensure an exceptional guest experience with a focus on service standards and efficiency.

The role requires leadership experience in hotel guest services, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Familiarity with Opera PMS and budgeting is a plus.