Front Desk Guest Experience Agent

UCF Hotel Venture; Coral Gables (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off (sick days, vacation, &-

Tuition Reimbursement

Pet Insurance

Team member hotel rates

Discounts and more

Subsidised parking rates

Complimentary meals in Team Member Caf

Job summary

Loews Coral Gables Hotel is seeking a friendly Front Office Agent to warmly greet guests, check them in and out, and ensure a memorable first impression. You will balance professionalism with hospitality, handling payments and answering inquiries in a fast-paced environment near Miracle Mile.

This role offers opportunities across the Loews portfolio and a pathway for career growth within hospitality. The position requires a customer‑centric mindset, reliability, and the ability to work varied

Qualifications

• 1+ year guest service experience preferred.
• Experience with Property Management System (Opera) preferred.
• Able to stand and walk for long periods.
• Ability to work weekends, evenings, and holidays as needed.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and requests.
• Verify credit and payment information per hotel policy.
• Promote hotel services, amenities and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of events, group bookings and banquet orders.
• Handle check-out procedures and cash transactions accurately.
• Ensure the lobby and front desk remain clean and presentable.
• Attend mandatory training sessions and meetings.

Skills

Guest Experience

Clear Communicator

Proactive Problem Solver

Adaptable Team Player

Detail‑Oriented

Tools

Opera System

Job description

Loews Coral Gables Hotel is seeking a friendly Front Office Agent to warmly greet guests, check them in and out, and ensure a memorable first impression. You will balance professionalism with hospitality, handling payments and answering inquiries in a fast-paced environment near Miracle Mile.

This role offers opportunities across the Loews portfolio and a pathway for career growth within hospitality. The position requires a customer‑centric mindset, reliability, and the ability to work varied