Front Office Agent- Part Time

UCF Hotel Venture; Coral Gables (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off (sick days, vacation, &-

Tuition Reimbursement

Pet Insurance

Team member hotel rates

Discounts and more

Subsidised parking rates

Complimentary meals in Team Member Caf

Job summary

Loews Coral Gables Hotel is seeking a friendly Front Office Agent to warmly greet guests, check them in and out, and ensure a memorable first impression. You will balance professionalism with hospitality, handling payments and answering inquiries in a fast-paced environment near Miracle Mile.

This role offers opportunities across the Loews portfolio and a pathway for career growth within hospitality. The position requires a customer‑centric mindset, reliability, and the ability to work varied

Qualifications

• 1+ year guest service experience preferred.
• Experience with Property Management System (Opera) preferred.
• Able to stand and walk for long periods.
• Ability to work weekends, evenings, and holidays as needed.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and requests.
• Verify credit and payment information per hotel policy.
• Promote hotel services, amenities and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of events, group bookings and banquet orders.
• Handle check-out procedures and cash transactions accurately.
• Ensure the lobby and front desk remain clean and presentable.
• Attend mandatory training sessions and meetings.

Skills

Guest Experience

Clear Communicator

Proactive Problem Solver

Adaptable Team Player

Detail‑Oriented

Tools

Opera System

Job description

Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness centre, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Subsidised Parking Rates
• Complimentary meals in Team Member Café while working

Benefits are subject to eligibility and may vary by position

What We're Looking For :

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check‑out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast‑paced environment where attention to detail and a proactive approach make all the difference.

Who You Are :

• Guest Experience Champion : You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• Clear Communicator : You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver : You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• Adaptable Team Player : You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• Detail‑Oriented Professional : You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.

Veterans and military spouses encouraged to apply.

What You'll Do :

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings and banquet orders.
• Perform check‑out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritising guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include :

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.