Front Office Agent - OVN

Loews Hotels, LLC.; Coral Gables (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off & holidays

Tuition reimbursement

Pet insurance

Team member hotel rates

Subsidized parking

Complimentary meals

Job summary

Loews Coral Gables Hotel is seeking a welcoming Front Office Agent to be the face of Loews Hotels, delivering exceptional guest experiences from check-in to check-out. You will blend professionalism with genuine hospitality in a fast-paced environment, ensuring every guest feels valued.

Ideal candidates bring guest service experience, strong communication, and a proactive approach. The role includes promoting hotel services, managing payments, and supporting a seamless guest journey across

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Property Management System (Opera) preferred.
• Ability to stand and walk for long periods; ability to work weekends, evenings, and holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards; may work varying schedules.
• Attend mandatory trainings and meetings; perform other duties as assigned.

Skills

Guest experience

Communication

Problem solving

Teamwork

Attention to detail

Tools

Opera PMS

Job description

Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Subsidized Parking Rates
• Complimentary meals in Team Member Cafe while working
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Who You Are

• Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.
• Veterans and military spouses encouraged to apply.

What You'll Do

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.