Guest Experience Champion - Front Desk

Concord Hospitality Enterprises; Chattanooga (TN); On-site; USD 1,929,000 - 2,617,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Agent in Chattanooga. You will greet guests, check them in and out, handle requests, and coordinate with departments to ensure a smooth stay for every guest. The role requires a welcoming, proactive approach.

The ideal candidate is friendly, professional, and able to multitask in a fast-paced hotel environment. Prior hospitality or customer service experience is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Hilton hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Professional demeanor

Flexibility

Education

High school diploma

Job description

Concord Hospitality Enterprises is seeking a Front Desk Agent in Chattanooga. You will greet guests, check them in and out, handle requests, and coordinate with departments to ensure a smooth stay for every guest. The role requires a welcoming, proactive approach.

The ideal candidate is friendly, professional, and able to multitask in a fast-paced hotel environment. Prior hospitality or customer service experience is a plus.