Front Desk Guest Experience Specialist

Hilton Garden Inn Shallowford; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

401(k) matching

Employee Assistance Program

Job summary

A prominent hotel chain in Chattanooga, TN seeks a Guest Services / Front Desk Representative to provide exceptional customer service. The ideal candidate will excel in communication, possess customer service skills, and be able to work flexibly in a fast-paced environment. With a strong emphasis on teamwork and community engagement, this role promises a vibrant work culture and opportunities for growth.

Qualifications

• Must have effective communication in writing, by telephone and in person.
• Ability to report for scheduled shifts and work a flexible schedule.
• Must have patience and understanding in guest interactions.

Responsibilities

• Deliver outstanding customer service in the check-in/check-out process.
• Respond to guest requests with urgency and concern.
• Perform clerical duties including basic computer work.

Skills

Customer service skills

Communication skills

Ability to work under pressure

Teamwork

Organizational skills

Job description

A prominent hotel chain in Chattanooga, TN seeks a Guest Services / Front Desk Representative to provide exceptional customer service. The ideal candidate will excel in communication, possess customer service skills, and be able to work flexibly in a fast-paced environment. With a strong emphasis on teamwork and community engagement, this role promises a vibrant work culture and opportunities for growth.