Afternoon Front Desk Agent: Guest Care & Check-Ins

Ontario Trillium Foundation; Chattanooga (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Pulse Hospitality in Chattanooga, TN is seeking a Hotel Front Desk Agent to deliver a guest-centric experience from arrival to departure. This full-time, shift-based role focuses on smooth check-ins, accurate records, and friendly, professional service.

Ideal candidates have Hilton or hotel front desk experience, strong communication, and a passion for memorable stays. The position requires afternoon shifts and a commitment to teamwork and excellence.

Qualifications

• Hotel front desk or Hilton-style front desk experience preferred.
• Strong communication and guest-service mindset.
• Ability to multitask in a fast-paced environment.
• Clear, professional communication and good judgment.
• Availability for afternoon shifts.

Responsibilities

• Check guests in and out following brand standards.
• Provide information and resolve guest requests.
• Answer phones and coordinate with housekeeping and maintenance.
• Manage reservations, changes and cancellations.
• Process payments and complete daily front desk tasks.
• Keep the front desk area clean and organized.
• Document guest incidents per policy.

Job description

Pulse Hospitality in Chattanooga, TN is seeking a Hotel Front Desk Agent to deliver a guest-centric experience from arrival to departure. This full-time, shift-based role focuses on smooth check-ins, accurate records, and friendly, professional service.

Ideal candidates have Hilton or hotel front desk experience, strong communication, and a passion for memorable stays. The position requires afternoon shifts and a commitment to teamwork and excellence.